1.1 Diagnostic Assessments

• A Visual Difficulties Questionnaire must be completed before scheduling an assessment.  This is available upon request.  A recent eye examination (within two years) is also required before booking an assessment.  Please ensure these steps has been completed before scheduling.
• Any prescribed glasses or contact lenses must be worn during the assessment. If a coloured overlay is used, it must be brought to the assessment.
• For child assessments where the child is below 12 years, the parent should be present during the assessment.  For child assessments where the child is 12 years or older, the child/young person will decide whether the parent should be present during the assessment.
• A diagnostic assessment includes a full battery of psychometric tests, with a full diagnostic report provided within ten working days of the final assessment date.
• If there is insufficient evidence of dyslexia, a full diagnostic report will still be provided, outlining strengths, challenges, and recommendations. Further assessments by specialists may be recommended, which could incur additional costs.

1.2. Cancellation of Assessment

• If an individual is unwell, the assessment will need to be rescheduled. The new date will depend on availability and may result in a longer wait.
• In exceptional circumstances, the assessor may need to reschedule with no prior notice. No fees will be incurred, and a new date will be agreed upon.
• If a mutually convenient date cannot be arranged, a full refund will be issued.
• Cancellations made more than seven days before the assessment will result in a refund of half the deposit, and the remaining 50% fee will not be collected.
• For cancellations made less than seven days before the assessment, the deposit will not be refunded, but the remaining 50% fee will not be collected.
• Cancellations made less than 24 hours before the assessment will not be refunded.

1.3. Fees for Assessment

• Current fees are listed on the Flourish Tutoring website.
• A 50% deposit and submission of all required documentation are required to secure a booking.
• The remaining balance is due two days before the assessment.
• Assessments will not be conducted unless full payment has been received.
• Payments are accepted via BACS only.

2.1 Specialist Teaching/Hourly Tutoring

• Students must bring required materials, including glasses, to each lesson.
• Lessons are typically scheduled once per week, in termly blocks.
• Specialist teaching takes place at the Flourish Tutoring office.
• Teaching dates are set before each half-term.
• Lessons are tailored based on a student’s needs assessment and follow a research-backed structure. They are multi-sensory and highly targeted, differing from traditional school approaches.
• Schools, workplaces, or parents may not dictate lesson content. Lessons may work at a level significantly below age-related expectations and will target specific gaps and difficulties.
• Students must not attend lessons if they are unwell. Please contact jen@flourish-tutoring.co.uk for guidance if unsure.

2.2 Cancellation of Specialist Teaching

• If a lesson is cancelled more than one week in advance, no fee is charged, and the amount is deducted from the next invoice.
• Cancellations made more than eight hours before the lesson result in a 50% charge, deducted from the next invoice.
• Cancellations within eight hours or no-shows (including for reasons beyond the student’s control) are fully charged.
• In exceptional circumstances, Flourish Tutoring may cancel a lesson without prior notice. The student may choose a full refund or a fee deduction from the next invoice.

2.3 Fees for Specialist Teaching

• Current fees are listed on the Flourish Tutoring website.
• Payments must be made in line with details on the termly invoice.
• Payments are accepted via BACS only.

3.1 Davis® Programmes

• Davis® Programmes must only be provided by a licensed facilitator. Jen Shepherd is currently Flourish Tutoring’s only licensed facilitator. Other staff may not provide these programmes.
• All Davis® Programmes must be preceded by an Initial Consultation.
• An Initial Consultation takes approximately 1.5-2 hours and will take place at the Flourish Tutoring office. The client and parent (as relevant) must both attend.
• The Initial Consultation will identify learning needs and ensure that a Davis programme will be suitable for the client, and which programme would most suit their goals.  In circumstances where Flourish Tutoring is not able to provide a suitable programme, advice for onwards referrals, including for non-Davis work, will be given.
• For a programme to go ahead, the Programme Agreement must be signed, and a deposit paid (for current price information, see Flourish Tutoring website, or enquire with your Davis® Facilitator).

3.2. Cancellation of Davis® Programme

• If an individual is unwell, the programme will need to be rescheduled. The new date will depend on availability and may result in a longer wait.
• In exceptional circumstances, the Davis® Facilitator may need to reschedule with no prior notice. No fees will be incurred, and a new date will be agreed upon.
• If a mutually convenient date cannot be arranged, a full refund will be issued.
• Cancellations made more than seven days before the programme will result in a refund of half the deposit, and the remaining fee will not be collected.
• For cancellations made less than seven days before the programme, the deposit will not be refunded, but the remaining fee will not be collected.
• If, for any reason, the programme is terminated mid-way, either by client or by facilitator, the programme fee will be adjusted for hours delivered at the hourly rate for these programmes.

3.3 Fees for Davis® Programmes

• Current fees are listed on the Flourish Tutoring website.
• Payments must be made in line with details on the Programme invoice.
• Payments are accepted via BACS only.

4 Insurance

• The assessor is responsible for maintaining insurance, statutory declarations, and tax obligations.

By engaging Flourish Tutoring’s services, you agree to these Terms and Conditions. If you have any questions, please contact us for further clarification.

For Flourish Tutoring’s Privacy Notice, please look here.