This privacy notice tells you how we use information about you.  It explains: 

• who we are and how to get in touch,  

• what kinds of information we need and where it comes from  

• why we need it and what allows us to use your information,  

• how long we will keep it,  

• where in the world it is kept,  

• who (if anyone) we share it with, and  

• your rights over the use of your personal information.  

We have tried to keep this notice simple and easy to understand but if you have any questions about this notice or our work in general, please get in touch using the contact details below. 

Who we are and how to get in touch 

We are Flourish, we offer private tutoring, specialist assessment for dyslexia (and other associated conditions) and Davis Programme support.  For more information on the Davis Programme, click here. 

If you want to contact us about this notice, or anything else you can reach us by phone on 07547 344628 or by email to jen@flourish-tutoring.co.uk 

What kinds of information do we need about you and where does it come from?  

Most of the information we need about you/your child comes direct from you or them during our tutoring/assessment sessions and in the run up to those. Sometimes we may also collect information from their schools, health care providers like your GP or optometrist or others who work to support your child.  We will make sure you understand who we receive information from where appropriate to your child’s needs and the services we provide to you. 

Why we need it and what allows us to use your information? 

The table below shows why we need your information, the kinds of information we will need to deliver those services/carry out our work and what allows us to do that. 

 Information highlighted in bold is more sensitive and needs more care, the rules around how it can be used are very strict. 

Why we need your information	What information we need	What allows us to use it
Student tutoring sessions (online/face to face)	Contact information and names of parents, guardians, carers and children attending sessions Gender and Pronoun preferences for children attending sessions Child’s Date of birth Next of kin and emergency contact information for attendees Attendance and reason for absence data (this may be classed as more sensitive if it includes information about health or disabilities) Exam results and qualifications Progress reports Exclusion, suspension and behavioural information (this may include more sensitive information if it relates to diagnosed health conditions) Health information relevant to attendance and support needs for sessions Dietary requirements for face to face sessions Special Educational Needs and Disabilities (SEND) Information to support your child’s attendance and delivery of tutoring.	Our contract with you – by signing our terms and conditions      Your consent/consent of your parent/guardian/carer  Meeting our responsibilities under the Equalities Act
Dyslexia (or other related conditions) assessment (including use of specialist tools to support the assessment process)	Contact information and names of parents, guardians, carers and children attending sessions Gender and Pronoun preferences for children attending sessions Child’s Date of birth  Audio recordings (diagnostic assessment clients only) Exclusion, suspension and behavioural information (this may include more sensitive information if it relates to diagnosed health conditions) Health information including eye test information to support the assessment you have requested Special Educational Needs and Disabilities (SEND) Information to support your child’s assessment. Welfare information (includes family and home life circumstances and history)	Our contract with you– by signing our terms and conditions  Provision of a diagnostic assessment for health/social care and support purposes
Davis Programme support	Contact information and names of parents, guardians, carers and children attending sessions Gender and Pronoun preferences for children attending sessions Child’s Date of birth Next of kin and emergency contact information for attendees Attendance and reason for absence data (this may be classed as more sensitive if it includes information about health or disabilities) Exclusion, suspension and behavioural information (this may include more sensitive information if it relates to diagnosed health conditions) Health information to support engagement with the programme Special Educational Needs and Disabilities (SEND) Information to support your child in participating in the programme.	Our contract with you– by signing our terms and conditions  Your consent/consent of your parent/guardian/carer  Meeting our responsibilities under the Equalities Act
Continuing to develop our knowledge and skills and submitting evidence to maintain our accreditations	Reports on progress which are semi anonymised and submitted as evidence as part of my accreditations/development of practice. Reports may be used for Davis Programme or Dyslexia Association research purposes, please see their privacy information here which will also be provided to you when we ask for your consent.	Your consent/consent of your parent/guardian/carer
Providing reports to you/your parents on progress in any of our services	Reports on your progress which may, if you/your parent/carer or guardian have provided consent, include photos.	As part of our contract/your assessment/diagnostics For use of photographs in those reports, your consent/consent of your parent/guardian/carer
Promoting our services online via our website, social media and in newsletters	Photos Anonymised scenarios Anonymised feedback and reviews	Your consent/consent of your parent/guardian/carer
Keeping you updated with services you might be interested in (marketing)	Email address of parent/carer/guardian Contact name	Consent or our business’s interests
Following up on your enquiries, gathering feedback and reviews	Contact details of parents/guardians/carers	In maintaining our business and gathering feedback.

How long do we keep your information? 

For Tutoring Clients: 

For a period of seven years, Flourish Tutoring will keep an outline record of the client’s name, date of birth, gender, preferred pronouns and services provided including a copy of your contract with us/any necessary consent forms to assist in case of future tutoring and/or support.  This is also a requirement of professional insurance.  End of term tutoring reports are held for one year after your child’s last tutoring session, unless you have requested further support.   

For Dyslexia Diagnostic Assessment Clients: 

For a period of seven years (or up to the age of 25, if the diagnostic report was written about a child), Flourish Tutoring will keep a copy of the diagnostic report and the record page of each assessment.   We will also maintain a copy of any contract for services/necessary consent forms.  This is a requirement of professional insurance.  

Once the report has been approved, documentation which contributed to the decisions outlined within it, i.e. background information (from client, parents and school), visual difficulties questionnaire, and assessments (except its record page) will be securely destroyed.  Please note, audio recordings will be deleted as soon as the assessment scores have been double-checked and substantiated by the assessor which is usually done within a calendar month of the assessment completion.   

For Davis® Programme Clients: 

For a period of seven years, Flourish Tutoring will keep a record of the client’s name, date of birth, gender, preferred pronouns and an outline of the programme content, to assist in case of future programmes.  This is also a requirement of professional insurance. 

Where is your information stored? 

All data held by Flourish Tutoring is kept in the UK or EU/EEA.  We keep our records securely online in cloud storage.  We have contracts in place with our software suppliers to ensure that they keep it safe for us. 

Who do we share information with? 

We may share information (with your consent) with: 

• Your child’s school, pupil referral units (PRU’s) or Education Otherwise at School Centres (EOTAS) as appropriate to your needs. 

• Your child’s specialist teacher and others who work to support your child like speech and language therapists and peripatetic workers. 

• The Davis Programme/Dyslexia Association for evidence of professional development (semi anonymised versions only). 

In some circumstances we may share information with organisations for safeguarding purposes. 

• In cases where a claim is made against us, we may share information with our insurers or solicitors to support us through that process, where we are permitted to do so by law. 

Socials and connecting online 

If you chose to communicate with us via social media (Facebook/Messenger/WhatsApp, Twitter/X,  Instagram) please be aware that your data will also be held and used by the social media provider.  You should ensure you read their privacy notices carefully and agree to their terms and conditions before you contact me in this way.  We will not ask you for sensitive information this way and would strongly recommend you communicate with us using the contact information at the top of this notice. 

Your rights 

You can find out more about your data protection rights and when they may apply on the ICO’s website: 

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.  

Read more about the right to rectification. 

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. 

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. 

If you make a request, we must respond to you without undue delay and in any event within one month unless we determine that your request is complex, when we may extend the timescale by up to a further two months.   

Don’t worry if we decide we need to do this we will let you know as soon as we can and always within the first month and we’ll do our best to explain why. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:        

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint 

This privacy notice was last updated on 23/09/2025